Sometimes contacting companies online can be very challenging. Noom is a top-rated diet program, and on a few occasions, I have found myself looking for Noom contact information. If you have questions or need to get ahold of Noom, I am going to walk you through a few different ways that have worked for me.
Have you signed up for Noom and have questions you just can’t find the answers to? Maybe you have a technical question about the platform. There are a few different ways to contact Noom, and we will discuss those.
Here are a few of the reasons why you might need to contact Noom:
- You have a question you can’t find the answer to
- You want to cancel your 14-day trial
- You wish to cancel your premium service
- Maybe you have a technical problem
Noom contact Information
Contact your Noom Goal Specialist
From within the Noom app, you can contact your Goal Specialist using the blue chat bubble in the upper right-hand corner of the screen. Then you will tap on either the name of your specialist or Concierge Eva and enter your message.
Private messaging your Goal Specialist through the app is a great place to start with your questions. For instance, if you want to cancel your subscription, you can send a message requesting to cancel. Your goal specialist can help you out in a variety of ways, so this is a great way to find out what you need to know.
Contact your Noom group coach
Your coach will be in contact with you through the support group. To access your group, it’s the same process as getting ahold of your specialist, by using the message bubble in the upper right corner. Group coaches are primarily available standard business hours Monday through Friday.
Help within the app
Tapping the menu icon (three blue bars) in the upper left-hand corner, you will see a “Help” option at the bottom. Within the help menu, there is a search bar where you can enter a topic or question. There is also a FAQ’s section, within Help, for common issues like “My Account,” “Food logging,” “Weight logging,” etc.
Noom Email support
You can always email Noom directly at firstname.lastname@example.org. I have found this method to be beneficial. When I first signed up for Noom, I had a little bit of trouble getting Google Fit and Noom to play nice together. The support folks walked me through troubleshooting, and we got everything figured out.
If you are on the Noom website, you can click on the “Support” option on the top menu. Scroll all the way to the bottom of the page, past the “Frequently Asked Questions,” and you will see an option at the very bottom “Contact support here” with a hyperlink on the word “here.”
When you click on the word “here,” you will have options, “Contact Support” then “I want to…” and then you can choose a topic from the drop-down menu. Items like “Cancel my subscription” are listed here.
For instance, if you a question about your cancellation, you can select “cancel my subscription.” Then you will have the option right below that to select “Yes” or “No” as to whether or not this answered your question. If you choose “No,” you can then enter your message about your cancellation right there and submit a ticket.
From within the app, it’s a slightly different process to get to support. You can contact support from the “Help” option under the main menu (three lines upper left corner in the app). Then you will scroll down to “Premium Features,” then “Contact Support.” You get the same options here as on the website.
You can also reach out to Noom on social media. If you go to Noom.com, at the very bottom of the screen, you will see social media links.
Conclusion: Noom contact information
There are a few different ways to get ahold of Noom. Noom is very popular, and these guys can be very busy. Sometimes it can take a day for them to get back to you.
I hope this post has been helpful; please let me know if you have any questions. If you are interested in my complete review, you can read it here. Or if you are interested in signing up for the 14-day trial, you can do that below.
Thanks for stopping by today.